Privacy Policy

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1. Purpose

The purpose of this privacy policy (the “Policy”) is to inform users of the website of Hygge Boutique Motel (the “Site”) on:

• Personal information that we collect;
• How we use this information;
• The people who have access to it;
• The protective measures applied;
• User rights;
• Our cookie policy (“cookies”);
• Practices related to our electronic communications, including text messages (SMS).

2. Applicable legal framework

We respect Canadian and Quebec laws on the protection of personal information, including:

• La Personal Information Protection and Electronic Documents Act (PIPEDA/PIPEDA);
• La Act Respecting the Protection of Personal Information in the Private Sector (Quebec), as amended by the Law 25.  

We have designated a person responsible for the protection of personal information:

Personal Information Protection Officer

e-mail: info@motelboutiquehygge.com

Phone: 418-435-3540

3. Consent

By using our Site or our services (including SMS communication), you consent to the collection, use, and disclosure of your personal information as described in this Policy.

You can withdraw your consent at any time, subject to legal obligations, by writing to info@motelboutiquehygge.com. Withdrawing your consent may limit our ability to provide you with certain services (e.g. confirmation or follow-up of a reservation).

4. Personal information that we collect

We only collect information that is necessary to provide our services:

• First and last name;
• email;
• Phone number (including mobile);
• Mailing address;
• Payment information (if applicable)

This information is collected when you:

• Make or change a reservation;
• Communicate with us (by email, phone, text message or form);
• You subscribe to our newsletter or to our communications.

5. Use and sharing of data

We use your personal information to:

• Process and confirm your reservations;
• Communicate with you before, during and after your stay;
• To provide customer service;
• Respond to your requests;
• Comply with our legal obligations.

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We will not share or sell your information, including mobile information, to third parties for marketing purposes under any circumstances, even with your consent.

We may share your data only with third party service providers necessary for the provision of our services (e.g. payment processors, reservation platforms such as Mews or Lodgify). These third parties only have access to required information and must comply with strict confidentiality agreements.

We are committed to never transferring your data to external organizations for other purposes under any circumstances, even with your consent.

For any questions or requests concerning your data, you can contact us at: 📧 info@motelboutiquehygge.com

6. Security measures and data protection

We have implemented rigorous physical, administrative, and technological measures to protect your data from unauthorized access, disclosure, or modification.

These measures include:

• Encryption of transactions;
• Restricted access to data;
• The use of suppliers that comply with international security standards (e.g.: ISO/IEC 15408);
• Internal procedures for the management and secure destruction of data.

Despite these precautions, no transmission over the Internet is completely secure; therefore, we cannot guarantee absolute protection.

7. Data Retention

We only keep your information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. The data is then securely deleted or anonymized.

8. Right of withdrawal (Opt-out)

You have the right to refuse or stop receiving our text messages (SMS) at any time.

To stop receiving messages, text “STOP” or “UNSUBSCRIBE”. You can also write to us at info@motelboutiquehygge.com to request the withdrawal of your number.

9. Your rights

Under Bill 25 and PIPEDA, you can:

• Access your personal information;
• Request their correction or deletion;
• Withdraw your consent to their use;
• File a complaint with the Quebec Information Access Commission (CAI) if you feel that your rights have not been respected.

10. Cookies

Our Site uses cookies to improve navigation and analyze traffic. You can set your browser to refuse cookies or to be notified when they are being used. Some features may be limited if deactivated.

11. Changes

We may update this Policy from time to time. Any changes will be published on our Site with the new effective date.

12. Contact

For any questions, requests or complaints relating to the protection of your personal information:

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Hygge Boutique Motel

📧 info@motelboutiquehygge.com

📞 418-435-3540

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